{"id":137,"date":"2026-02-16T20:05:59","date_gmt":"2026-02-16T20:05:59","guid":{"rendered":"https:\/\/topnotchnews.com\/startworkingnow\/?p=137"},"modified":"2026-02-16T21:16:55","modified_gmt":"2026-02-16T21:16:55","slug":"inbound-call-agent-for-american-energy-company","status":"publish","type":"post","link":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/2026\/02\/16\/inbound-call-agent-for-american-energy-company\/","title":{"rendered":"Inbound Call Agent for American Energy Company"},"content":{"rendered":"\n

Training Class 03\/02\/2026 \u2013 03\/30\/2026  <\/em>Apply Today<\/a>
Register<\/a>to speak with an agent<\/em>
Enroll\/ Train\/Get Paid<\/em>
TNG Home<\/a> | TNG <\/em>Job Board<\/a><\/p>\n\n\n\n

TNG has a New Online Customer Service Training Available <\/em>for an American energy company based in the U.S. & provides electricity and natural gas to 4.4 million customers across four states.<\/strong> This client offers a year round program which means your SOW does not have to end before the year.<\/p>\n\n\n\n

Class Times Offered: Monday – Friday | 6-hour class<\/strong>
9:00 a.m. – 3:00 p.m. ET
4:00 p.m. – 10:00 p.m. ET

Certification Schedule:
Phase 1 Instructor-Led & Self-Study Content 03\/02\/2026 – 03\/30\/2026
Phase 2 Certification Call-Taking 03\/31\/2026 – 04\/09\/2026
No Class On Friday, April 3, 2026 <\/p>\n\n\n\n

Day in the Life<\/h2>\n\n\n\n

Servicing Times Available: 24\/7\/365 (Overnights are limited)

Most Hours Available :
Monday \u2013 Friday<\/strong>
8:00 a.m. to 7:00 p.m. ETS
Special Servicing Requirements: 4 hours (8 intervals) required on Mondays<\/p>\n\n\n\n

What to Expect: On a day-to-day basis, agents can expect to participate in the following activities:<\/strong>
\u2022 Review, analyze, and respond to customer billing inquiries
\u2022 Resolve customer issues or questions
\u2022 Processing payment deferrals and installment plans
\u2022 Attempt to save customers who may be moving, unhappy with the plan, or current rate
\u2022 Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
\u2022 Accurately enroll the customer in the correct plan
\u2022 Strive to resolve the customer issues on the first call
\u2022 Demonstrate knowledge of client processes and policies
\u2022 Build trust and rapport with the WEC Energy customer through clear, respectful interaction
\u2022 Always strive to ensure that overall customer satisfaction remains high while resolving issues
\u2022 Understand \u2018client call flow\u2019 and regulations
\u2022 Ensure no Public Utilities Commission Complaints are filed<\/p>\n\n\n\n

Capabilities of Top Performing Service Partners:
\u2022 Have the ability to make a great first impression by being empathetic, and have a “CAN HELP ATTITUDE”
\u2022 Have active listening and problem-solving skills
\u2022 Ability to make the customer feel valued
\u2022 Ability to communicate effectively, clearly, and professionally<\/p>\n\n\n\n

Revenue and Schedule<\/h2>\n\n\n\n

Revenue Details:
Certification Service Revenue: $7.25 per hour
Production Service Revenue: $11.00 part time \/ $12.00 full-time<\/p>\n\n\n\n

*Before deduction of Platform Usage Fee. See below for details on the fee. The hourly rate shown assumes the servicing of two, 30-minute intervals.
Incentive! Service a minimum of 13 hours per week, during the Certification SOW – after the completion of Phase II – to earn an additional $100.00 when you are offered (and you accept) the first Production SOW!
Incentive!
Earn an additional $1.50 per hour when you service a minimum of 12 hours per week during the certification SOW \u2013 after the completion of Phase II.<\/h5>\n\n\n\n
Platform Usage Fee: The Platform Usage Fee is charged for the infrastructure that our partner provides, including 24-Hour Client Technical Support Help Desk, Starmatic\u00ae scheduling system, and our invoicing services. The Platform Usage Fee of 5% is charged to a business\u2019s invoice total (per invoice cycle), excluding any referral and incentive revenue.

*Subject to change<\/h5>\n\n\n\n

Training Class 03\/02\/2026 \u2013 03\/30\/2026  <\/em>Apply Today<\/a>
Register<\/a> to speak with an agent<\/em>
Enroll\/ Train\/Get Paid<\/em>
TNG Home<\/a> | TNG <\/em>Job Board<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Training Class 03\/02\/2026 \u2013 03\/30\/2026  Apply TodayRegisterto speak with an agentEnroll\/ Train\/Get PaidTNG Home | TNG Job Board TNG has a New Online Customer Service Training Available for an American energy company based in the U.S. & provides electricity and natural gas to 4.4 million customers across four states. This client offers a year round program which means […]<\/p>\n","protected":false},"author":1,"featured_media":18,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,2],"tags":[7,26,8,15,9],"class_list":["post-137","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-job-board","tag-customer-service","tag-energy-company","tag-hourly-pay","tag-online-training","tag-training"],"_links":{"self":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/137","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/comments?post=137"}],"version-history":[{"count":5,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/137\/revisions"}],"predecessor-version":[{"id":147,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/137\/revisions\/147"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media?parent=137"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/categories?post=137"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/tags?post=137"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}