{"id":212,"date":"2026-10-08T16:06:56","date_gmt":"2026-10-08T16:06:56","guid":{"rendered":"https:\/\/topnotchnews.com\/startworkingnow\/?p=212"},"modified":"2026-10-08T16:10:47","modified_gmt":"2026-10-08T16:10:47","slug":"direct-express-customer-service-agent","status":"publish","type":"post","link":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/2026\/10\/08\/direct-express-customer-service-agent\/","title":{"rendered":"Direct Express Customer Service Agent"},"content":{"rendered":"\n<p><strong>NEED HELP GETTING STARTED? <\/strong>Book Your Free <a href=\"http:\/\/calendly.com\/topnotchglobal\">30-Minute Consultation<\/a><br><a href=\"https:\/\/form.jotform.com\/230690910436050\">Submit Application<\/a><\/p>\n\n\n\n<p>Job ID: FDE11<\/p>\n\n\n\n<p>TNG is excited about a new work from home opportunity. Our client is a global leader in Fintech and payments, moves money and information in a way that moves the world. They connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \u2013 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank involved.<br><strong>*Background Check, Fingerprinting, Work Authorization, and Non-Disclosure Agreement signatures are required for this program.\u00a0<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Intervals Available<\/h3>\n\n\n\n<p><strong>Daily*<\/strong><\/p>\n\n\n\n<p>8:00 a.m. &#8211; 11:00 p.m. ET<\/p>\n\n\n\n<p>The Hours of Operation for this program are expected to move to 24\/7\/365. Additional details will be provided as soon as they are available.&nbsp;<\/p>\n\n\n\n<p>*Subject to availability based on client needs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Special Servicing Requirements<\/h3>\n\n\n\n<p>4 hours (8 intervals) will be required on card account funding dates. Funding dates through year-end are:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2026 &#8211; December 31st\u00a0<\/li>\n\n\n\n<li>2027 &#8211; January 2nd and 4th<\/li>\n<\/ul>\n\n\n\n<p><strong>What you will do:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide customer support via inbound calls.<\/li>\n\n\n\n<li>Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost\/stolen cards, policies, and procedural questions.<\/li>\n\n\n\n<li>Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost\/stolen cards.<\/li>\n\n\n\n<li>Assist with payroll card issues, fund transfers, and payment solutions.<\/li>\n\n\n\n<li>Adhere to regulations and follow strict data protection protocols.<\/li>\n\n\n\n<li>Provide accurate, confidential client services for bank cards, business online banking, or general servicing.<\/li>\n<\/ul>\n\n\n\n<p>Capabilities of Top Performing Service Partners:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>English Communication Skills:<\/strong> Must have a <strong>strong command of the English language<\/strong> and be able to understand and communicate clearly and professionally in both verbal and written interactions. Strong and non-judgmental communication skills are a plus.<\/li>\n\n\n\n<li>Background in financial services, prepaid products, credit, or banking support.<\/li>\n\n\n\n<li>Provided support to elderly, disabled, or financially vulnerable populations.<\/li>\n\n\n\n<li>Familiarity with government benefits or helping callers with financial stress.<\/li>\n\n\n\n<li>Able to support callers with low digital or financial literacy.<\/li>\n\n\n\n<li>Ability to follow established processes and workflows to ensure compliance.<\/li>\n\n\n\n<li>Empathetic, patient, and calm under pressure.<\/li>\n\n\n\n<li>Strong system navigation skills.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"http:\/\/calendly.com\/topnotchglobal\" data-type=\"link\" data-id=\"calendly.com\/topnotchglobal\">Schedule Registration<\/a><\/p>\n\n\n\n<p><strong>Revenue Details:<\/strong><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Certification SOW Service Revenue<\/h6>\n\n\n\n<p><strong>During Phase 1<\/strong><\/p>\n\n\n\n<p>$7.64 per hour*<br><strong>Throughout Phase 2\u00a0<\/strong>\u00a0<\/p>\n\n\n\n<p>$14.50 per hour*<\/p>\n\n\n\n<p><strong>After Phase 2 &#8211; provided MAX program requirements are met. See below for details.<\/strong><\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Production Service Revenue<\/h6>\n\n\n\n<p>$18.00 per hour*<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">*Before deduction of Platform Usage Fee<\/h6>\n\n\n\n<p>See below for details on the fee. The hourly rate shown assumes the servicing of two, 30-minute intervals.<\/p>\n\n\n\n<p>Certification Schedule:<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Phase 1<\/h6>\n\n\n\n<p><strong>Instructor-led &amp; Self-Study Content<\/strong>11\/02\/2026 &#8211; 12\/10\/2026<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Phase 2<\/h6>\n\n\n\n<p><strong>Certification Call-Taking \/ Start earning increased service revenue on Day 1 of Phase 2!<\/strong>12\/11\/2026 &#8211; 01\/18\/2027<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">No Class On<\/h6>\n\n\n\n<p>Wednesday, November 11th (Veteran&#8217;s Day); Thursday, November 26th (Thanksgiving Day); Friday, November 27th (Day After Thanksgiving); Monday, November 30th (Cyber Monday); Friday, December 25th (Christmas Day); and Friday, January 1st, 2027 (New Year&#8217;s Day). Note: Class will be held on Monday, January 18th, 2027 (Martin Luther King Holiday).<\/p>\n\n\n\n<p>Class Times Offered:<\/p>\n\n\n\n<p><strong>Monday &#8211; Friday | 6-hours per day<\/strong><\/p>\n\n\n\n<p>9:00 a.m. &#8211; 3:00 p.m. ET<\/p>\n\n\n\n<p>4:00 p.m. &#8211; 10:00 p.m. ET<\/p>\n\n\n\n<p>Additional Details:<\/p>\n\n\n\n<p><strong>This is a MAX program<\/strong>, which means that Service Partners on the Fiserv Direct Express MAX program are expected to service 50 hours (100 intervals) per invoice period &#8211; starting after the last day of Phase 2, and throughout their Production SOW &#8211; to earn a service revenue incentive of $3.50 per hour ($1.75 per interval) &#8211; for a total of $18.00 per hour ($9.00 per interval)*.<\/p>\n\n\n\n<p>Service Partners who do not service more than 50 hours (100 intervals) per invoice period will receive $14.50 per hour ($7.25 per interval) and will not be eligible for the MAX program in the future.<\/p>\n\n\n\n<p>The invoice periods run from the 1st of the month to the 15th and from the 16th to the 30th\/31st.\u200b<\/p>\n\n\n\n<p>*Before deduction of Agent Platform &amp; Service Fee<\/p>\n\n\n\n<p><strong>Agent Usage Fee:<\/strong><\/p>\n\n\n\n<p>The agent Usage Fee* is charged for the infrastructure, including, TNG Business Assistance, 24-Hour Client Technical Support Help Desk, Starmatic\u00ae scheduling system, invoicing services.&nbsp;<\/p>\n\n\n\n<p>The Agent Service Fee of 15% is charged to agents invoice total (per invoice cycle), excluding any referral and incentive revenue.<\/p>\n\n\n\n<p>*Subject to change.<\/p>\n\n\n\n<p><strong>NEED HELP GETTING STARTED? <\/strong>Book Your Free <a href=\"http:\/\/calendly.com\/topnotchglobal\">30-Minute Consultation<\/a><br><a href=\"https:\/\/form.jotform.com\/230690910436050\">Submit Application<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>NEED HELP GETTING STARTED? Book Your Free 30-Minute ConsultationSubmit Application Job ID: FDE11 TNG is excited about a new work from home opportunity. Our client is a global leader in Fintech and payments, moves money and information in a way that moves the world. They connect financial institutions, corporations, merchants, and consumers to one another [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,24],"tags":[7,23,8,15],"class_list":["post-212","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-finance","tag-customer-service","tag-finance","tag-hourly-pay","tag-online-training"],"_links":{"self":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/comments?post=212"}],"version-history":[{"count":3,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/212\/revisions"}],"predecessor-version":[{"id":215,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/212\/revisions\/215"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media?parent=212"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/categories?post=212"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/tags?post=212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}