Inbound Customer Service <\/strong>
\u2022 Assist members: With transportation to and from appointments Ensure those waiting for a ride receive transportation In resolving issues with previous appointments With a transportation recovery where a scheduled trip has failed With benefits eligibility
\u2022 Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
\u2022 Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
\u2022 Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues. Capabilities of Top-Performing Service Partners for this Program
\u2022 This is a best-fit opportunity for Agents who want to service Mondays – with 25% of all intervals offered this day.
\u2022 Familiarity and\/or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
\u2022 Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
\u2022 Display patience, empathy, ability to manage stress, and ability to work under pressure.
\u2022 Demonstrate excellent writing and verbal communication.<\/p>\n\n\n\n
Apply Today<\/a> Certification SOW<\/strong> | Servicing Requirements* Intervals Available*<\/strong> Start Earning Revenue from Day 1!<\/strong> Training Class 2\/10-3\/4\u00a0Apply Today<\/a> The nation’s leading managed healthcare organization specializing in the management of non-emergency healthcare transportation benefits is looking for Top Notch Customer Service agents to take calls from home. REQUIRED:LAPTOP OR COMPUTERBACKGROUND CHECK DRUG SCREENING COMPLETED ONLINE TRAINING Additional Client Program Technology Requirements: \u2022 Hard Drive Space: 40 GB of available space \u2022 60 GB of […]<\/p>\n","protected":false},"author":1,"featured_media":18,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,16,2],"tags":[17,7,12,8,11,15],"class_list":["post-97","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-healthcare","category-job-board","tag-bi-weekly-pay","tag-customer-service","tag-healthcare","tag-hourly-pay","tag-inbound-calls","tag-online-training"],"_links":{"self":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/97","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/comments?post=97"}],"version-history":[{"count":1,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/97\/revisions"}],"predecessor-version":[{"id":98,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/97\/revisions\/98"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media?parent=97"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/categories?post=97"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/tags?post=97"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Register\/ Enroll\/ Train\/Get Paid<\/p>\n\n\n\n
Must service a minimum of 10 hours (20 intervals) per week including 4 hours (8 intervals) on Mondays
Medical Appointment Schedule| Inbound Customer Service
Class Times Offered | 4-hour class with paid self-study per day \uf069
Monday \u2013 Friday
9:00 a.m. \u2013 1:00 p.m. ET | 3:00 p.m. \u2013 7:00 p.m. ET<\/p>\n\n\n\n
Daily| 4:00 a.m. \u2013 8:00 p.m. CST | 4:00 a.m. \u2013 8:00 p.m. ET
Most Intervals Available Mondays
25% of all hours\/intervals are on Mondays
Special Servicing Requirements*<\/strong>
4 hours (8 intervals) are required on Mondays<\/p>\n\n\n\n
Certification Service Revenue<\/strong>
$7.25 per hr
Production Service Revenue<\/strong>
$10.00 PT|$11 FT<\/p>\n\n\n\n
Register<\/a>\/ Enroll\/ Train\/Get Paid
TNG Home<\/a>\u00a0| TNG\u00a0Job Board<\/a><\/p>\n\n\n\n![\"\"](\"https:\/\/topnotchnews.com\/startworkingnow\/wp-content\/uploads\/2025\/09\/work-from-home.jpg\")
<\/figure>\n","protected":false},"excerpt":{"rendered":"