{"id":99,"date":"2026-01-16T08:02:05","date_gmt":"2026-01-16T08:02:05","guid":{"rendered":"https:\/\/topnotchnews.com\/startworkingnow\/?p=99"},"modified":"2026-01-16T08:02:05","modified_gmt":"2026-01-16T08:02:05","slug":"universal-fraud-protection-agent","status":"publish","type":"post","link":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/2026\/01\/16\/universal-fraud-protection-agent\/","title":{"rendered":"UNIVERSAL FRAUD PROTECTION AGENT"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color wp-elements-cf80aedd5206dca5dbdca46c94885fef\">New CSP Training Available for a Universal Fraud Protection Agent. No Experience Necessary all agents Must Train Prior to being offered a SOW. Our Client is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.<\/p>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-639bffe4ed72d9d23ac2c4a7c860a99c\">Servicing Hours Available<br>24 hours per day \/ 7 days a week \/ 365 days a year<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-189c43b3c596d4e9fe3efa95a04fae08\">Special Servicing Requirements<br>5 hours (10 intervals) required on Mondays and\/or Fridays<\/h5>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-c1990c02cba6dec3ba1479b8cd01eda3\">What to Expect: <br><strong>On a daily basis, the Universal Fraud Program Agent will perform services related to customer policies and procedures. They will:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and the opportunity to offer value-added services to cardholders.<\/li>\n\n\n\n<li>Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8b4a18fe7fa604a51f37c8d84ae3adf1\">Capabilities of Top Performing Service Partners:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Showcase exceptional problem-solving abilities that swiftly address customer needs<\/li>\n\n\n\n<li>Embody patience and empathy while maintaining a calm demeanor under pressure<\/li>\n\n\n\n<li>Master both written and verbal communication to ensure clarity and understanding<\/li>\n\n\n\n<li>Providing knowledgeable, friendly, and articulate customer service that fosters trust and satisfaction<\/li>\n\n\n\n<li>Diligently document all calls, capturing detailed resolutions, and ensuring effective follow-up actions to enhance the customer experience<\/li>\n<\/ul>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-5f1ec8a8d1565f08abacc7ccc1a797d9\">Revenue and Schedule<br>All contractors are 1099 &amp; responsible for the Platform Usage fee<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-f9fc41ff009a8d7e36b61f77c465c354\">Production Service Revenue <br>$11.50 per hr. PT<br>$12.50 per hour* FT<\/h5>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-small-font-size wp-elements-cd8d12aa78088a27373747b10ac3e1e3\">Revenue Details: <br><strong>Certification Service Revenue <\/strong><br>$7.25 per hour*<\/p>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-348b46b25f5ac8e5d9aa8a2f47d6acf7\">Incentive!  <br>Earn an additional $1.00 per hour when you service a minimum of 12 hours per week during the Certification SOW &#8211; after the completion of Phase II.<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-aaf3176b88a501b9daebeab041e80e73\">Incentive! <br>Service a minimum of 13 hours per week, during the Certification SOW &#8211; after the completion of Phase II &#8211; to earn an additional $50.00 when you are offered (and you accept) the first Production SOW!<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-62aad75f804283a29b574fa3b7dbef0e\">*Before deduction of Platform Usage Fee<\/h5>\n\n\n\n<p>See below for details on the fee. The hourly rate shown assumes the servicing of two, 30-minute intervals.<\/p>\n\n\n\n<p><strong>Certification Schedule:<\/strong><\/p>\n\n\n\n<h5 class=\"wp-block-heading has-black-color has-text-color has-link-color has-small-font-size wp-elements-103ce263e3ffca63bc7ad13050668488\">Phase 1 <br>Instructor-led &amp; Self-Study Content<br>03\/02\/2026 &#8211; 03\/16\/2026<\/h5>\n\n\n\n<h5 class=\"wp-block-heading has-small-font-size\">Phase 2  <br>Certification Call-Taking<br>03\/17\/2026 &#8211; 03\/25\/2026<\/h5>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-small-font-size wp-elements-2bd587e371134cb1b1df610b57652f22\">Class Times Offered:<br>Monday &#8211; Friday | 6-hour class <br>9:00 a.m. &#8211; 3:00 p.m. ET<br>4:00 p.m. &#8211; 10:00 p.m. ET<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-76451a90d37f626415d0658df453f606\">Additional Details: <br><strong>Certification Service Revenue*<\/strong> generated for class attendance will be paid in the same cycle in which it is earned. For example, Certification Service Revenue generated from October 1st through the 15th will be paid in the second service revenue payment in October.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-ea46a43272eab4648f0684fe6faed20a\">Platform Usage Fee: <br>The Platform Usage Fee* is charged for the infrastructure that Arise provides, including the Arise 24-Hour Client Technical Support Help Desk, Starmatic\u00ae scheduling system, and our invoicing services. The <strong>Platform Usage Fee of 5%<\/strong> is charged to a agent&#8217;s invoice total (per invoice cycle), excluding any referral and incentive revenue.<br><br>*Subject to change<\/p>\n\n\n\n<p class=\"has-medium-font-size\"><em>Training Class 03\/02\/2026 &#8211; 03\/252026 \u00a0<\/em><a href=\"https:\/\/form.jotform.com\/230690910436050\">Apply Today<\/a><br><a href=\"http:\/\/calendly.com\/topnotchglobal\">Register<\/a><em>\/ Enroll\/ Train\/Get Paid<\/em><br><a href=\"http:\/\/topnotchnews.com\/\">TNG Home<\/a><em>\u00a0| TNG\u00a0<\/em><a href=\"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/job-board\/\">Job Board<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>New CSP Training Available for a Universal Fraud Protection Agent. No Experience Necessary all agents Must Train Prior to being offered a SOW. Our Client is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale. Servicing Hours Available24 hours per day \/ 7 days a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":18,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,18,2],"tags":[7,8,11,15,14],"class_list":["post-99","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-fraud-protection","category-job-board","tag-customer-service","tag-hourly-pay","tag-inbound-calls","tag-online-training","tag-train"],"_links":{"self":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/99","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/comments?post=99"}],"version-history":[{"count":9,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/99\/revisions"}],"predecessor-version":[{"id":108,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/posts\/99\/revisions\/108"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media\/18"}],"wp:attachment":[{"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/media?parent=99"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/categories?post=99"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/topnotchnews.com\/startworkingnow\/index.php\/wp-json\/wp\/v2\/tags?post=99"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}