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Job ID: FDE11
TNG is excited about a new work from home opportunity. Our client is a global leader in Fintech and payments, moves money and information in a way that moves the world. They connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank involved.
*Background Check, Fingerprinting, Work Authorization, and Non-Disclosure Agreement signatures are required for this program.
Intervals Available
Daily*
8:00 a.m. – 11:00 p.m. ET
The Hours of Operation for this program are expected to move to 24/7/365. Additional details will be provided as soon as they are available.
*Subject to availability based on client needs.
Special Servicing Requirements
4 hours (8 intervals) will be required on card account funding dates. Funding dates through year-end are:
- 2026 – December 31st
- 2027 – January 2nd and 4th
What you will do:
- Provide customer support via inbound calls.
- Resolve concerns related to prepaid debit and credit cards, including but not limited to: card activation, balances, disputes, lost/stolen cards, policies, and procedural questions.
- Support federal benefit recipients by managing prepaid debit card accounts, resolving transaction disputes, checking balances, and handling reports of lost/stolen cards.
- Assist with payroll card issues, fund transfers, and payment solutions.
- Adhere to regulations and follow strict data protection protocols.
- Provide accurate, confidential client services for bank cards, business online banking, or general servicing.
Capabilities of Top Performing Service Partners:
- English Communication Skills: Must have a strong command of the English language and be able to understand and communicate clearly and professionally in both verbal and written interactions. Strong and non-judgmental communication skills are a plus.
- Background in financial services, prepaid products, credit, or banking support.
- Provided support to elderly, disabled, or financially vulnerable populations.
- Familiarity with government benefits or helping callers with financial stress.
- Able to support callers with low digital or financial literacy.
- Ability to follow established processes and workflows to ensure compliance.
- Empathetic, patient, and calm under pressure.
- Strong system navigation skills.
Revenue Details:
Certification SOW Service Revenue
During Phase 1
$7.64 per hour*
Throughout Phase 2
$14.50 per hour*
After Phase 2 – provided MAX program requirements are met. See below for details.
Production Service Revenue
$18.00 per hour*
*Before deduction of Platform Usage Fee
See below for details on the fee. The hourly rate shown assumes the servicing of two, 30-minute intervals.
Certification Schedule:
Phase 1
Instructor-led & Self-Study Content11/02/2026 – 12/10/2026
Phase 2
Certification Call-Taking / Start earning increased service revenue on Day 1 of Phase 2!12/11/2026 – 01/18/2027
No Class On
Wednesday, November 11th (Veteran’s Day); Thursday, November 26th (Thanksgiving Day); Friday, November 27th (Day After Thanksgiving); Monday, November 30th (Cyber Monday); Friday, December 25th (Christmas Day); and Friday, January 1st, 2027 (New Year’s Day). Note: Class will be held on Monday, January 18th, 2027 (Martin Luther King Holiday).
Class Times Offered:
Monday – Friday | 6-hours per day
9:00 a.m. – 3:00 p.m. ET
4:00 p.m. – 10:00 p.m. ET
Additional Details:
This is a MAX program, which means that Service Partners on the Fiserv Direct Express MAX program are expected to service 50 hours (100 intervals) per invoice period – starting after the last day of Phase 2, and throughout their Production SOW – to earn a service revenue incentive of $3.50 per hour ($1.75 per interval) – for a total of $18.00 per hour ($9.00 per interval)*.
Service Partners who do not service more than 50 hours (100 intervals) per invoice period will receive $14.50 per hour ($7.25 per interval) and will not be eligible for the MAX program in the future.
The invoice periods run from the 1st of the month to the 15th and from the 16th to the 30th/31st.
*Before deduction of Agent Platform & Service Fee
Agent Usage Fee:
The agent Usage Fee* is charged for the infrastructure, including, TNG Business Assistance, 24-Hour Client Technical Support Help Desk, Starmatic® scheduling system, invoicing services.
The Agent Service Fee of 15% is charged to agents invoice total (per invoice cycle), excluding any referral and incentive revenue.
*Subject to change.
NEED HELP GETTING STARTED? Book Your Free 30-Minute Consultation
Submit Application
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