The nation’s leading managed healthcare organization specializing in the management of non-emergency healthcare transportation benefits is looking for Top Notch Customer Service agents to take calls from home.
REQUIRED:
LAPTOP OR COMPUTER
BACKGROUND CHECK
DRUG SCREENING
COMPLETED ONLINE TRAINING
Additional Client Program Technology Requirements:
• Hard Drive Space: 40 GB of available space
• 60 GB of total space
• Memory: 12 GB of RAM
• Operating System: Windows 11 (fully patched with no pending updates)
• Internet Connection and Speed: Hard-Wired Connection (Not wireless):
• Minimum 30 mbps download
• Minimum 10 mbps upload
• Maximum Latency Threshold: 50 ms (milliseconds)
• Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
• Webcam: Required
• USB 3.0 Port: Required for use with noise-cancelling USB headsets with phonequality audio
What to Expect:
Inbound Customer Service
• Assist members: With transportation to and from appointments Ensure those waiting for a ride receive transportation In resolving issues with previous appointments With a transportation recovery where a scheduled trip has failed With benefits eligibility
• Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding, having the opportunity to provide valuable assistance to these members.
• Navigate through multiple client systems by utilizing function keys to ensure accurate processing of ride transportation.
• Collaborating with various departments within Modivcare to effectively address and resolve transportation and eligibility issues. Capabilities of Top-Performing Service Partners for this Program
• This is a best-fit opportunity for Agents who want to service Mondays – with 25% of all intervals offered this day.
• Familiarity and/or proficiency with the use of Function Keys is recommended. Certification in this skill will be provided.
• Exhibit outstanding problem-solving capabilities while providing knowledgeable and friendly customer service.
• Display patience, empathy, ability to manage stress, and ability to work under pressure.
• Demonstrate excellent writing and verbal communication.
Apply Today
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Certification SOW | Servicing Requirements*
Must service a minimum of 10 hours (20 intervals) per week including 4 hours (8 intervals) on Mondays
Medical Appointment Schedule| Inbound Customer Service
Class Times Offered | 4-hour class with paid self-study per day
Monday – Friday
9:00 a.m. – 1:00 p.m. ET | 3:00 p.m. – 7:00 p.m. ET
Intervals Available*
Daily| 4:00 a.m. – 8:00 p.m. CST | 4:00 a.m. – 8:00 p.m. ET
Most Intervals Available Mondays
25% of all hours/intervals are on Mondays
Special Servicing Requirements*
4 hours (8 intervals) are required on Mondays
Start Earning Revenue from Day 1!
Certification Service Revenue
$7.25 per hr
Production Service Revenue
$10.00 PT|$11 FT
Training Class 2/10-3/4 Apply Today
Register/ Enroll/ Train/Get Paid
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