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JOB ID: AGRS0915
Roadside Assistance Agent
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What to Expect
On a day-to-day basis, agents can expect to participate in the following activities using a new and exciting Next Generation Platform (NGP):
- 24/7 service of inbound calls for roadside assistance and other service requests
from client’s customers and/or client account representatives for assistance with
items such as:
– a vehicle that won’t start
– flat tire(s)
– keys locked inside a car
– vehicle out of gas
– vehicle in an accident - Place outbound calls to the list of client’s service providers to secure appropriate
towing assistance to resolve the customer’s needs - Possible outbound calls to client, client’s customers, and/or client account
representatives for status and clarification purposes. - Transfer inbound calls or outbound calls to other client-designated internal support
departments or client account representatives - Outbound coordination with client’s service providers & possible follow-up calls for
clarification and/or additional calls for secondary services - Probe to identify the needs of the customer based on the vehicle’s inoperable
situation - Identify the customer’s location using Google Maps and other client tools
- Provide policy coverage details based on the specific client program
- Secure a Service Provider to assist the customer, based on the parameters of the
policy’s program - Provide status updates to customers calling after the initial request for assistance
was processed
Revenue and Schedule
Certification Service Revenue
$7.00 per hour | $3.50 per interval
Production Service Revenue
$10.00 per hour | $5.00 per interval
BACKGROUND CHECK & DRUG SCREENING REQUIRED BY CLIENT
Training Class 9/23-10/28 Apply Today
Register/ Enroll/ Train/Get Paid
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