Training Class 03/23/2026 – 04/30/2026 Apply Today
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New Customer Service Training Available. Ideal opportunity for those who have experience in financial services and can provide exemplary customer service. Our client is committed to providing personalized service and financial guidance to help customers achieve their financial goals. They also provide a full range of banking products and services to meet your individual or business financial needs.
Drug Screening Required.
Certification Schedule:
Instructor-Led & Self-Study Content 03/23/2026 – 04/16/2026
Live Certification Call-Taking 04/17/2026 – 04/30/2026
No Class On Friday, April 3rd
Class Times Offered:
Monday – Friday | 6-hour class
9:00 AM – 3:00 PM ET
Day in the Life
Hours Available:
Monday – Friday 9:00 a.m. – 9:00 p.m. ET
Saturday 10:00 a.m. – 6:00 p.m. ET
Special Servicing Requirements
2 hours required on Mondays
What to Expect:
- Answer inbound client calls to address needs ranging from routine balance and transaction questions.
- Utilize available tools and resources to provide timely, accurate resolution.
- Monitor systems to detect possible fraudulent behavior related to card usage and deliver a great customer experience.
- Identify cross-sell opportunities and make referrals as appropriate.
- Utilizes available tools and resources to provide timely, accurate resolutions.
Capabilities of Top Performing Agents:
- Strong ability to follow process and workflow for compliance
- Outstanding prioritization skills
- Patience and empathy
- Skilled and efficient in writing and verbal communication
- Professional, knowledgeable, friendly, and eloquent customer service
- Working knowledge of PC-based software
- Ability to multitask and use multiple software applications at one time
- Strong keyboard skills
Revenue and Schedule
Revenue Details:
Certification Service Revenue: $7.25 per hour
Production Service Revenue: $11.00 part time / $12.00 full-time
*Before deduction of Platform Usage Fee. See below for details on the fee. The hourly rate shown assumes the servicing of two, 30-minute intervals.
Incentive! Service a minimum of 13 hours per week, during the Certification SOW – after the completion of Phase II – to earn an additional $100.00 when you are offered (and you accept) the first Production SOW!
Incentive!
Earn an additional $1.00 per hour when you service a minimum of 12 hours per week during the certification SOW – after the completion of Phase II.
Platform Usage Fee: The Platform Usage Fee is charged for the infrastructure that our partner provides, including 24-Hour Client Technical Support Help Desk, Starmatic® scheduling system, and our invoicing services. The Platform Usage Fee of 5% is charged to a business’s invoice total (per invoice cycle), excluding any referral and incentive revenue.
*Subject to change
Training Class 03/23/2026 – 04/30/2026 Apply Today
Register to speak with an agent
Enroll/ Train/Get Paid
TNG Home | TNG Job Board
